FAQ
Have questions about our products or services? Our FAQ section covers everything from material selection and installation to bulk purchasing, customization, and delivery for bathroom mirrors, cabinets, kitchen units, and smart toilets.
Q1: Where is your factory and showroom?
We are located in Nanhai district of Foshan city. We have the showroom at our factory. Welcome to visit us!
Q2: Can the mirror and mirror cabinet be customized?
Yes we can customize the products according to your demand.
Q3: What is your minimum order quantity (MOQ)?
We offer a low MOQ to support flexible ordering. Standard MOQ starts from 50-100 units per SKU, and we can discuss customized solutions based on your needs.
Q4: Can you provide product certifications?
Absolutely. Our products come with certifications such as CE, RoHS, UL, REACH, and others as required by different markets.
Q5: What is your warranty?
We offer 3 years warranty and free spare parts during the warranty period.
Q6: How does your factory control product quality? Is there a quality management system in place?
Quality is guaranteed via 6 steps and 5 kinds of inspection processes. Additionally, 48-hour load-bearing tests, 48-hour aging tests, and drop tests (80cm above the ground) are carried out by our QC department. Our products have met the European CE standards, UL standards, and ISO9001 system.
Q7: How to protect the fragile product when it ship?
35kg of stiffened foam, 5mm double-layer stiffened carton, wooden case, along with obvious warnings on both the package and the wooden case.
Q8: What shipping way you use?How long?Cost?Can deliver to doorstep?
1. We utilize either LCL or container shipping methods.
2. Shipping costs and delivery time depend on your address.
3. The sample can be delivered to your doorstep.
Q9: Do you support product customization?
es. We offer customization for size, material, color, design, packaging, and labeling to meet your market preferences and brand requirements.
Q10: What are your packaging options?
We provide packaging tailored to sales channels. For e-commerce, we offer drop-shipping-ready protective packaging. For retail and supermarkets, we offer shelf-ready packaging with branding options.
Q11: Do you offer samples before bulk orders?
Yes. Sample orders are available and usually shipped within 5–12 business days. Customized samples are also supported, the time for customizing samples depends on different products.
Q12: What is your production lead time?
Our standard lead time is 30–45 days depending on the order volume and product type. For repeat orders or small batches, we can often ship faster.
Q13: After receiving the product,what should Ido if it was broken?
24th x7 online support is ready to handle your problems and resend without delay.
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